Managed Services Cato offers a suite of managed services depending on the management model that best meets customer requirements. In all cases, Cato maintains the underlying platform, freeing customers from the associated costs and complexities of scaling, upgrading, and otherwise managing the networking and security infrastructure. With self-service management, customers control all aspects of their own networks. With co- management, customers can delegate configuration and troubleshooting tasks to the Cato NOC or a regional partner. Fully managed puts responsibility for monitoring and managing the customer’s network on a regional partner. Multiple management models are a unique advantage of Cato over legacy telcos and managed network service providers, which require customers to open tickets for any network change. In addition to site deployment assistance, Cato and its partners o昀昀er the following managed services: Intelligent Last-mile Management Cato provides customers with a premium service to continuously monitor last-mile ISPs. In case of an outage (blackout) or performance degradation (brownout), Cato works with the ISP to resolve the issue by providing pertinent and detailed network information around the incident. This service helps customers that migrated from a fully managed MPLS network to quickly resolve network issues across their multiple, global ISPs without expending precious internal IT resources. Managed Threat Detection and Response As mentioned, Cato provides customers with a premium service to continuously monitor their networks for compromised endpoints. Prevention is no longer sufficient to protect the corporate network. Detection is critical for complete defense against advanced attacks. However, such managed threat detection and response (MDR) services often come at high cost with significant deployment complexity. Cato MDR leverages the deep network visibility of the Cato network to provide a zero-footprint detection of resident threats using a combination of machine learning algorithms that mine network traffic and a human verification of detected anomalies. Cato experts then guide customers on remediating compromised endpoints. Hands-free Management Customers can choose Cato or one of its partners for complete hands-free management of their network. Expert staff will perform all changes to networking and security policies as needed to accommodate changing business and technical requirements. A co-management model between the customer, a partner, and Cato is also available. In all cases, Cato maintains the underlying Cato Cloud platform so customers do not need to upgrade, patch, or otherwise maintain any Cato software. Site Deployment With our Site Deployment service, Cato’s Professional Services (PS) team handles initial site activations and advanced configurations. The PS team then fine tunes network and security policies to match the customer’s unique requirements. Additional training ensures local resources are equipped to follow through on the remaining site activations. And Cato’s PS and Support teams are available to assist during the remainder of the deployment. Designated Support Engineer (DSE) For those customers looking for dedicated support, we offer our DSE service that provides a single-point-of contact for support issues. The DSE is a tier-3 support engineer with a deep understanding of customer’s environment. This eliminates the need to communicate customer-specific information, helping to speed issue resolution. Contact Us Ready for Whatever’s Next Cato SASE Cloud Solution Brief 11