THE SOLUTION IS IN THE DETAILS Approaching CCaaS Conversations with Prospects We at AVANT have been emphasizing the benefits of Contact Center as a Service, or CCaaS, for years. The elimination of pesky hardware and software maintenance contracts and end-of-life deadlines, as well as the ability to scale as agent headcount fluctuates, are strong indicators that CCaaS is a foolproof solution for your customer’s organization. CCaaS solutions often come with features like global reach, pre-built CRM (Customer Relationship Management) integrations, AI solutions, and a plethora of omni-channel capabilities. The list goes on, and while these many benefits are important to a prospect, they alone will likely not convince customers to adopt a CCaaS platform. It takes a deeper level of inquiry to identify what metrics matter most to a contact center prospect, as well as how a modern contact center solution can positively impact those key metrics. GOAVANT.NET