ChatGPT ChatGPT deserves a mention as a phenomenon. Seemingly out of nowhere, the service has garnered over 1 million users within the first week of its launch and is estimated to have tens of millions of users per week. Here is how ChatGPT describes itself when asked what ChatGPT is: ChatGPT is an advanced artificial intelligence language model developed by OpenAI. As a language model, ChatGPT is designed to understand and generate human-like language responses to text-based inputs, including questions, statements, and commands. Users can interact with ChatGPT through various interfaces, such as web chatbots or messaging apps, by entering text-based inputs or questions. ChatGPT analyzes the input and generates a response that is tailored to the user’s input and context. The responses generated by ChatGPT are often coherent, informative, and engaging, making it a useful tool for a wide range of applications, such as customer support, language translation, and educational purposes. CCaaS vendors have already started to integrate ChatGPT into their offerings. The technology is being used in areas such as: • Call transcription and summary • Automation and process improvement • Custom data charting and data trend analysis The possibilities for such tools are wide ranging and include the ability to generate computer code, for example. However, CCaaS customers need to carefully examine data handling requirements. Some legal and AI experts note that large language models are trained on everything that has been published on the web without regard to copyright ownership. Also, these systems are potentially using user inputs to further train and refine models, meaning that sensitive data should not be run through such systems until vendors can show that they are running private instances of ChatGPT and other generative AI systems. Copyright © 2023 AVANT Communications, Inc. CCaaS 6-12 Report | 14