Regardless of where agents work, CCaaS helps make your customer engagements more efficient and effective, thereby contributing to increased customer satisfaction and higher Net Promoter Scores (NPS). The capabilities associated with CCaaS have increased customer expectations for support calls. As a result, companies without these functionalities have a pronounced disadvantage against competitors who do. Organizations look to CCaaS for a variety of reasons, seeking many different benefits. Copyright © 2021 AVANT Communications, Inc. AVANT | CCaaS 6-12 Report | 9