The Complete CCaaS Evaluation, Implementation, and Adoption Service We help you evaluate the Contact Center as-a-Service (CCaaS) providers, implement the solutions, and adopt the technology company-wide with a comprehensive approach as your trusted advisor and partner through the entire process from start to finish. Here’s what we do step-by-step… We do the vendor/provider research so you don’t have to! Avoid wasting time Expert Preferred investigating providers & scouring Google hunting for research reports. We do Provider Research 01 this for you and save you weeks of time and effort in the process. We use our proprietary evaluation soware and decades of experience to Guaranteed Vendor short-list the top vendors so you find the best provider. Don’t waste time 02 Short Listing with vendors who aren’t a perfect fit. (IQA) Intelligent We finalize your needs & requirements for a solution and then coordinate with our dedicated contact center engineers to summarize and Questionnaire 03 centralize your requirements. This means you don’t have to repeat yourself over and Assessment over as we meet with preferred vendors and avoid feeling like you’re “starting over” on every call. Allows us to hit the ground running with each vendor because we have all the information we need up front at our fingertips. We handle all aspects of vendor coordination so you can quickly schedule Professional Vendor meetings that fit your busy calendar. This means you don’t waste time 04 contacting each vendor directly as we handle all that for you. Coordination Service Custom Demos & We handle all aspects of vendor coordination so you can quickly Proposal Evaluations 05 schedule meetings that fit your busy calendar. This means you don’t waste time contacting each vendor directly as we handle all that for you. We have the vendor “finalists” provide live demos in your environment to See The Solution Live ensure the solution will work for you and your team. This enables you to In Your Environment get buy-in from the key stakeholders in your organization. This critical 06 (Proof of Concept to step ensures the solution is truly right for your needs. demonstrate the viability) 07 08 09 10 Vendor Selection and Project Rapid Adoption Post-Sale Escalations Contract / Services Implementation Training and Dedicated Support Negotiation Coordination Choose the best provider based on all We stick with you to ensure your Increase revenue by increasing We provide aer the sale support so you can the criteria and demonstrations done. project is delivered on time & the speed of adoption by all avoid the frustration of working your way We negotiate the best terms and within budget. This means we work team members and stakehold- through the vendor’s “help desk.” Cut to the conditions for the contract to protect closely with you to keep the vendor ers to get the most out of your front of the line for next level support and you as the buyer, as well as obtain any on track and meet their new solution. Cut down on the service to receive timely resolution to critical and all discounts and concessions commitments and agreed timeline. delay between implementing issues. We are your “concierge” for the long possible. We consistently get discounts your solution and seeing the haul to ensure no matter which vendor you you will not get on your own. benefits in your organization. choose, you always receive the expert care and attention your business deserves. AVANT | CCaaS 6-12 Report | 29