CCaaS is also featured prominintely in AVANT’s State of Disruption Report, 2021. To measure the rate at which newer technologies are displacing older ones, AVANT polled 500 US-based enterprise technology decision-makers (C-suite or vice presidents involved in the selection and/or implementation of new voice/ data networks, compute infrastructure and related products or services in their IT, security, or finance roles). Respondents include statistically significant subsets from the following industries: manufacturing; financial services; healthcare/ medical; e-commerce; and consulting/business services. Visit AVANT’s 2021 State of Disruption Report, for more information. The data shows that several key verticals plan significant uptake of CCaaS. It continues to be in strong growth mode, spurred partly by the work-from-anywhere model stimulated by Covid-19 and the emergence of Artificial Intelligence within CCaaS platforms. Copyright © 2021 AVANT Communications, Inc. AVANT | CCaaS 6-12 Report | 7