… Employee satisfaction: Ensure the solution provides a user-friendly interface and tools for agents to enhance their productivity and job satisfaction. Is the vendor willing to show CSAT or NPS scores showing satisfaction with their solution? … Business continuity: Confirm the solution has disaster recovery and business continuity features to minimize downtime and ensure continuous operations. Can they utilize different operating regions if the solution is built on a third-party cloud provider? If the solution is built on the vendor’s own infrastructure, what are the plans if their data center has downtime? In 60 seconds, I can show you the right contact center solution for your organization based on your unique situation. Schedule Your Call CUSTOMER TESTIMONIAL I hired Tim to help with our Contact Center as a Service and Unified Communications project at Oriental Trading Company. It was a complicated project where we wanted to upgrade our technology, but “ we also wanted a good value for our investment. There were several departments and many different stakeholders involved. Tim offered expert assistance in navigating the decision-making process and helped us make the right decision on time and within our budget. He kept the vendors on track and saved me a ton of time on this project. We couldn’t have done it without him and his team. He’s a true professional and a delight to work with. I would highly recommend working with him AJ Kohler, Product Manager - E-Commerce, Berkshire Hathaway Company