6-12 CCaaS Report Podcast Recommendations AVANT Analytics also produces a regular stream of podcasts called AVANT TECHNOLOGY INSIGHTS, discussing a variety of today’s key technologies transforming business. They can be found on your favorite podcast platform, including Apple Podcasts, Spotify, and Google, or at this location: http://goAVANT.net/podcast Episode #96 | Feb 15, 2023 | 24 min. In this episode, AVANT Senior Analyst Chris Brennan is joined by Marcus Garcia, VP of Sales at NICE CXone! They explore shi昀琀ing customer tendencies, and what that evolution means for organizations focused on delivering an exceptional customer experience, or CX. Host: Chris Brennan, Senior Analyst, Field Sales Engineering, AVANT AVANT Guest: Marcus Garcia, VP Healthcare, NICE CXOne Episode #95 | Feb 1, 2023 | 25 min. Digital communications between a company and its customers and prospects certainly doesn’t feel new. A昀琀er all, many companies have chat, email, and web forms as “Contact Us” options on their websites. Additionally, several organizations market to their prospects using email and SMS. While these digital mediums were intended to o昀昀er convenience and promised e昀昀iciencies, many barriers to e昀昀ective digital communications still exist. Why is that the case? What are the best practices when getting started with a digital communication strategy? Most importantly, what impact will a well-designed digital strategy have on the customer and employee experience? Listen in as John Paullin, Senior Analyst at AVANT, and Boris Ginshpun, Vice President of Product Strategy at LiveVox, as we explore the answers to those questions and more! Host: John Paullin, Senior Analyst, Director Of Engineering, AVANT AVANT Guest: Boris Ginshpun, Vice President of Product Strategy, LiveVox Episode #87 | Oct 5, 2022 | 20 min. The consumerization of IT continues at a rapid pace and nowhere is that truer than in contact centers and UCaaS solutions. In this episode, we discuss how contact centers are popping up in 20-, 10, and even 5-people environments, departments, or front desk situations. It’s all getting integrated as one big solution between CCaaS and UCaaS. Listen in and discover the main takeaways you should know as consumerization changes the game again in IT. Host: Alex Danyluk, Managing Director of AVANT Analytics AVANT Guest: Armando Martinez, Director, Partner Success, RingCentral Copyright © 2023 AVANT Communications, Inc. CCaaS 6-12 Report | 21