Customers interacting in the metaverse $800B As consumers begin to interact with businesses in the metaverse, expectations will yet again change. The bar will The global metaverse revenue be raised as constraints related to immersive experiences opportunity could equal lift, and consumer desires take new shape. $800 billion in 2024, according Customer Data Platforms (CDPs) will have a major role to Bloomberg Intelligence. to play in being able to deliver on customer preferences, which are necessary to understand, in order to optimize these new types of interactions. The collecting, analyzing, segmenting, and application of customer data will create an avenue to deliver extreme personalization for metaverse meetups. Contact Center Predictions for 2023 and Beyond 24