Retail e-commerce sales worldwide from 2014 to 2025 (in billion U.S. dollars) According to Statista, 2021 retail e-commerce sales amounted $7.4B to approximately 4.9 trillion U.S. dollars worldwide. This figure is forecast to grow by 50 percent over the next four years, reaching $6.8B about 7.4 trillion dollars by 2025. $6.2B $5.5B $4.9B $4.3B $3B $3.4B $2.4B $1.6B $1.9B $1.3B 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 Contact Center Predictions for 2023 and Beyond 16