Verticals in which supplier Automotive, Education, BPO, Healthcare, Higher Finance, Healthcare, Energy/Utilities, Finance, Legal, Retail, Healthcare, Finance, Healthcare, Finance, Healthcare, Top Customer Verticals has historically had the Finance, Professional Finance, Healthcare, Retail Education Manufacturing Healthcare, Hospitality Financial Services Insurance Hospitality, IoT, Retail most success Services, Retail On-Site Implementation / Does the supplier charge Yes Yes Yes (25+ seats) Yes Yes Yes No Yes Training extra for these services? Implementation Description or link Available Upon Request Implementation Overview Available Upon Request Implementation Overview Available Upon Request Available Upon Request Available Upon Request Available Upon Request Overview providing further detail does provider integrate with external Knowledge Base(s) or offer its own Integrated Integrated Integrated Integrated Knowledge Base for Knowledge Base Integrated Integrated Integrated Integrated customer to populate the Native Native Native Native CCaaS platform to reference in AI or Agent Assist situations? Native CRM Integration: Native integration with top 10 CRMs in the world creating a unique and slick CX for customers and agents: Store no data (PII) on our system. Uptime: Zero application downtime in 24 months. Why? active-active-active redundancy at the application layer and triple redundancy at the carrier Genesys Cloud CX layers (resiliency) Ability to add Avaya CPaaS platform is engineered to AppConnect marketplace communications-enabled Common call control and deliver 100% availability Market Validation: Chosen with pre-integrated free business applications, interface as Dialpad by Google as its CCaaS NPS of 90 for pro services trials (30-45 day) of including AI virtual agents, UCaaS All deployments use at platform and can be and NPS of 88 for Day 2 CCAAS tools like WFM, Outbound capabilities social media hub, least three Amazon purchased through the support in 2022 QM, Dialers and advanced knowledge management, Native voice Intelligence availability zones in an Industry leader with Google marketplace, analytics Compliance controls voice biometrics, multi- A.I. to give agents real- active-active-active robust omni-channel and which will retire Google unique features of the Five9 Workforce Differentiators factor authentication, and time sentiment analysis, architecture, and are load- workforce optimization spend commit for provider Automation (WFA) Commissions are paid on All-In-one with own tools language translations transcription, and balanced across multiple solutions, including speech customers solution can streamline a AppConnect revenue compliance adherence AZs analytics and AI variety of tasks such as à la carte modules - land Native AI agent assist can Channel Blending: emailing an invoice or Global availability in over without ACD deliver screen prompts to Built on Google Cloud's If issues are detected, the Synchronous & saving notes to a case. 100 countries with employees based on Platform using trafc is spread across the asynchronous chat industry leading MOS keywords/phrases spoken microservices architecture remaining healthy inclusive of SMS/MMS, score of 4.3 by customers Genesys Cloud CX photo, video, screenshots, instances and push notications to a smart device. Customer Success Team: 107% Retention rate in 2022 due to the quality of our infrastructure as well as the support we provide customers. We upsold more revenue than we lost in 2022 to customers (and thus partners). Veried as the G2.com customer satisfaction leader for 12 straight quarters.