3 Benefits of Hammer Performance Load testing ensures your customer experience (CX) systems can scale, directly impacting revenue growth. By simulating peak load conditions, it reveals how your system handles stress, identifying capacity limits and bottlenecks. For example, testing an IVR system's response to call surges is essential for maintaining a seamless customer experience. Common and costly issues Hammer Performance has identified for customers • Drops in concurrent transaction capacity • Errors in call routing • Slow lookups for customer account information • Delayed connections to backend web services • Decreased voice quality • Carrier capacity limitations leading to call rejections