IVR Performance Testing

Hammer

IVR Performance Testing for Contact Centers.

Complimentary IVR Performance Testing Limited-Time Offer

Complimentary Performance Test Take advantage of our limited-time offer! Hammer is providing a complimentary one-hour IVR load test to help you identify and fix performance issues that could be causing customer frustration. Hammer QA Register Confirm a Perform Review & Export Company Date Test Results Register your interest, Schedule a Tests are conducted Enjoy 30 days of access and Hammer will convenient time and live and managed to Hammer On- reach out to discuss date for your test. online in just one Demand Performance your requirements hour, with Hammer's to review, export, and and determine if professional services share your results. Hammer One is the team guiding you right fit for you. every step of the way. In just one hour or less, 95% of Hammer's load tests uncover critical issues affecting revenue and reputation.

3 Benefits of Hammer Performance Load testing ensures your customer experience (CX) systems can scale, directly impacting revenue growth. By simulating peak load conditions, it reveals how your system handles stress, identifying capacity limits and bottlenecks. For example, testing an IVR system's response to call surges is essential for maintaining a seamless customer experience. Common and costly issues Hammer Performance has identified for customers • Drops in concurrent transaction capacity • Errors in call routing • Slow lookups for customer account information • Delayed connections to backend web services • Decreased voice quality • Carrier capacity limitations leading to call rejections

Hammer Performance Overview Ensures end-to-end performance of contact centre ecosystems through automated testing frameworks Hammer QA Solution Features Use Cases Key Benefits • Scalability • Contact centre migrations • Reduce required resources • Capacity • Merger & Acquisition • Accelerate time to value • Integrations • Compliance requirements • Recognise solution ROI earlier • Heavy customer traffic events • Avoid compliance fines • Agent applications • Increase CX functionality • Failover mechanisms • Improve overall reliability • Redundancy configurations • Ensure operational resilience • IVR performance • Improve customer experience

At Hammer Technology, our mission is to deliver exceptional CX assurance across ICT for all our customers. We are dedicated to ensuring the reliability and efficiency of technology systems, enabling our clients to operate with confidence and agility, validating their solutions and avoiding operational disruptions. Our unwavering commitment to excellence makes us a trusted partner in providing transformative and dependable technology support.