Kore GPT (proprietary) plus pre-built integration with the following 3rd- party models: Claude 3 (sonnet), Codellama, GliNER, JAIS, Anthropic, Azure OpenAI Llama2-7B ne tuned, (Microsoft), GALE, Google Llama-13B, Llama2-70b, n Large Language Model(s) LLM(s) the provider's Gemini, LaBSE, LaMDA, Proprietary Enlighten AI, Mistral 7B ne-tuned, Proprietary Proprietary Roadmap Utilized technology leverages OpenAI (direct), T5, XLNet OpenAI Mistral-8x7b, Multilingual- MiniLM-L12-H384, Read more here. OpenAI gpt-3.5, gpt-4, A UniversalNER Custom models also supported but require pro. services to build integration. Level.ai's proprietary LLM LLM has been modied to is designed and trained on Vertical-Specic Large LLM(s) listed above with t a number of different Proprietary based on Banking, Food Service, vocabulary unique to Language Model(s) features tailored to meet verticals including Retail, vertical-specic Contact Available Upon Request Roadmap Healthcare, Retail multiple verticals. Please Utilized industry-specic needs Banking, Healthcare, and Center data contact us for additional more. information. Autopilot Knowledge: end- to-end implementation with up to 3,500 imported Uniphore provides full HTML articles implementation services to install, integrate, Autopilot Knowledge with congure, test, and deploy Expert CX: end-to-end our solutions for our implementation with up to customers. These are 750 imported HTML typically delivered as xed Yes, enterprise support articles; core branding and fee projects quoted based available with $40,000 Yes; CSM leads kick-off advisory sessions are on customer US-based company with annual platform fee. with customer, followed by included requirements. White-glove domestic implementation coordination with Implementation Description or link implementation services and professional services Customers can forgo technical teams, review of Overview providing further detail Enlighten Copilot for Additionally, Uniphore available, as well as Self- available. enterprise support and customer data and rubrics, Agents: end-to-end provides Optimization Deployment Guides. adopt a self-service model training of implementation with up to Services to help our Read more here. themselves for no annual admins/managers/agents en 3,500 imported articles customer extract platform fee. maximum value from their Enlighten AutoSummary: Uniphore deployments. integration into CXone to Optimization Services set up the transcript to the provide proactive services appropriate service. to manage, maintain, add, Implementation includes and make changes to the registration of a 3rd party deployment post go-live. pre-integrated TTS cloud offering. Yes, enterprise support Yes; various pro. services available with $40,000 Uniphore can provide available (Executive annual platform fee. Professional Services additional professional Business Review and Yes. US-based professional available for additional fee. pre-sales, post-sales, and Additional fee based on services as requested by Enablement/Training services available. Professional Services Customers can forgo ongoing services SOW our customers in addition Session included; Insights enterprise support and Customer resource library to ongoing Optimization Report and general pro. Read more here. adopt a self-service model available here. Services described above. service hours available for themselves for no annual en additional fee) platform fee. Yes Yes All of Uniphore's products Yes can be purchased stand- Yes AI products that can be Enlighten XO and alone: sold as standalone Solutions Sold Standalone All Kore.ai services can Enlighten AutoSummary No Can be be sold standalone No overlays for another overlay 3rd-party systems can be sold standalone; all Self-Service to overlay on an existing platform so like IVRs or ACDs. other capabilities require Agent Assist UCaaS/CCaaS solution CXone. Analytics Capture Q for Sales Enlighten XO: AI with multi-layer custom intent Ye Enlighten Autopilot: no- code identication and automation of new Leader on Gartner Magic workows Quadrant for Conv/ GenAI/ Automation. Enlighten Autopilot One platform with d Knowledge: self-service multiple solutions -one NVIDIA tech and nance FAQ delivery to customers point of integration and d Ability to meet the partner. ASR. Proprietary Ai embedded customer where they are Enlighten Actions: into the entire platform. All US-based support. P unique features of the and set the agenda Differentiators Verticalized self-service automation identication One platform built using: This includes voice, technology accordingly. and agent assist solutions and insights -Generative AI messaging, meetings, Read more here. utilizing models populated -Knowledge AI contact center and sales. Read more here. with the most frequent Enlighten Copilot for -Emotion AI S intents spoken by Supervisors: real-time AI- -Data & Screen Capture customers within specic based insights for -Workow Automation verticals like banking or supervisors healthcare. O Enlighten Copilot for on Agents: agent assist Enlighten AutoSummary: post-call interaction summary