Microsoft dial plan considerations Limitations with Microsoft Calling Plans: 1. Refer to Microsoft Teams roadmap (for current and future feature releases): https://www.microsoft.com/en- us/microsoft-365/roadmap?filters= 2. Limited SLA – refer to page 16 of Online SLA: 1. only 99.9% “good call rate” guarantee when using MSFT Teams certified desk phones over wired ethernet 3. International coverage is still progressing 1. 34 countries as of June 2023 2. Refer to country list here MSFT DIAL PLANS 4. Analog device support requires working knowledge of Direct Routing Finally, who handles technical support?