Four options for voice in Teams MANAGED DIRECT MANAGED DIRECT OPERATOR EMBEDDED DIALER ROUTING: ROUTING : MSFT CONNECT BUNDLED PBX PBX • Does not require • MSFT PBX • Full UCaaS Seat • MSFT PBX $8 phone license • Choose voice • Download App into • Adds Missing • Adds Some provider (operator) Features Missing Features from Teams Admin Teams client Center • Call Path native to • Better SLA • Flexible pricing • Administrate via UCaaS nd Teams Admin • 2 soft phone for • Route off platform Center • Call control in pop Teams outages for Teams outages up soft phone • MSFT expertise • MSFT expertise • Similar feature • Disappears after limitations as Microsoft Calling hang up Plans