What is the right Microsoft service? Ø Do you have international locations? In country voice, DID porting, new numbers? Ø What PBX features do you require? MSFT Teams does not allow for analog device support, native SMS, PSTN call recording and more Ø Preferred DR strategy? nd Hard route calls off platform or 2 soft phone to log into? Ø What SLA and support options? MSFT only offers 99.9% SLA on hardwired phones! E-mail only support Ø Do you want to manage the PBX? Are you comfortable with PowerShell? Do you want to handle MACDs?