How to choose the right contact center solution

How to choose the right contact center solution

contact center evaluation, implementation, and adoption.

THE COMPLETE CONTACT CENTER EVALUATION, IMPLEMENTATION AND ADOPTION SERVICE We help you evaluate the Contact Center providers, implement the solutions, and adopt the technology company-wide with a comprehensive approach as your trusted advisor and partner through the entire process from start to finish. Here’s what we do step-by-step…

EXPERT PREFERRED PROVIDER RESEARCH We do the contact center vendor/provider research, so you don’t have to! Avoid wasting time investigating providers & scouring Google hunting for research reports. We do this for you and save you weeks of time and effort in the process.

GUARANTEED VENDOR SHORT LISTING We use our proprietary evaluation software and decades of experience to short-list the top Contact Center vendors so you find the best provider. Don’t waste time with vendors who aren’t a perfect fit.

INTELLIGENT QUESTIONNAIRE ASSESSMENT / INTAKE FORM We finalize your needs & requirements for a solution and then coordinate with our dedicated cloud engineers to summarize and centralize your requirements. This means you don’t have to repeat yourself over and over as we meet with preferred vendors and avoid feeling like you’re “starting over” on every call. Allows us to hit the ground running with each vendor because we have all the information, we need upfront at our fingertips.

PROFESSIONAL VENDOR COORDINATION SERVICE We handle all aspects of the contact center vendor coordination so you can quickly schedule meetings that fit your busy calendar. This means you don’t waste time contacting each vendor directly as we handle all that for you.

CUSTOM DEMOS & PROPOSAL EVALUATIONS We contact vendors directly to get the proposals and then go through them with you line by line, so you understand the subtle, but critical, differences between each offering. This ensures you get the exact solution that meets your needs without compromise.

SEE THE SOLUTION LIVE IN YOUR ENVIRONMENT (PROOF OF CONCEPT TO DEMONSTRATE THE VIABILITY) We have the vendor “finalists” provide live demos in your environment to ensure the solution will work for you and your team. This enables you to get buy-in from the key stakeholders in your organization. This critical step ensures the solution is truly right for your needs.

VENDOR SELECTION AND CONTRACT / SERVICES NEGOTIATION Choose the best provider based on all the criteria and demonstrations done. We negotiate the best terms and conditions for the contract to protect you as the buyer, as well as obtain any all discounts and concessions possible. We consistently get discounts you will not get on your own.

PROJECT IMPLEMENTATION COORDINATION / PROJECT MANAGER We stick with you to ensure your contact center project is delivered on time & within budget. This means we work closely with you to keep the vendor on track and meet their commitments and agreed to timeline.

RAPID ADOPTION TRAINING Increase revenue by increasing the speed of adoption by all team members and stakeholders to get the most out of your new contact center solution. Cut down on the delay between implementing your solution and seeing the benefits in your organization.

POST-SALE ESCALATIONS AND DEDICATED SUPPORT We provide after-the-sale support so you can avoid the frustration of working your way through the vendor’s “help desk.” Cut to the front of the line for next-level support and service to receive a timely resolution to critical issues. We are your “technology concierge” for the long haul to ensure no matter which vendor you choose; you always receive the expert care and attention your business deserves.