How We Short-List Vendors in 60-Seconds

CCaaS Matrix Data Center Locations: North America (1/1) (1/1) (1/1) (1/1) (1/1) Digital Channels: Chat (Agent), Email, SMS (3/3) (3/3) (3/3) (3/3) (3/3) Cloud App Integration: Oracle (1/1) (1/1) (1/1)  (0/1)  (0/1) Articial Intelligence Offering: Agent Assist, Agent (4/4) (4/4) (4/4) (4/4) (4/4) Coaching (QA), Chat Bot, WFM Compliance: PCI (1/1) (1/1) (1/1) (1/1) (1/1) link to provider's Genesys Cloud Provider Five9 NICE CXone Dialpad Talkdesk Pathnder prole (PureCloud) HQ Supplier's headquarters San Ramon, CA Daly City, CA Sandy, UT San Francisco, CA San Francisco, CA number of in-house # Employees 2,000 5,000 6,500 1,000 2,000 employees Year supplier began 1st Year Offering CCaaS offering contact center 2001 2015 1997 2018 2015 services Privately owned or Public / Private Public: FIVN Private Public: NICE Private Private publicly traded Can the CCaaS solution be sold without bundling Sold Standalone? Yes Yes Yes Yes Yes UCaaS offering (if applicable)? # of seats or MRC Minimum Seat Count / minimum required to 3 seats 30 seats $2,000 MRC $165 MRC 5 seats MRC engage Ideal opportunities for the Sweet Spot 25-5,000 seats 25-5,000 seats 25-5,000 seats 10-1,000 seats 25-5,000 seats provider