Tips for Selecting UCaaS Providers UCaaS has been a critical service for serving employees and customers, but as employees continue to work remotely, the meeting capabilities have become even more vital. Organizations must carefully evaluate providers in a bevy of areas, including technology capabilities, innovation, customer service, and value. Value not only encompasses costs, but also such factors as ease of use, reliability, and self-service. As this report, backed by a large global study, indicates, Zoom’s meetings and voice services are performing significantly better than industry average across a variety of areas. As you’re evaluating providers, consider: Implementation costs Operational costs Employee productivity including compensation for IT including ongoing IT staff costs to particularly when they are offline staff and third-party partners, as manage the service, third-party because of slow break-fix or an well as employee training managed services, and the ability unreliable platform to quickly address issues through self-service administration and a reliable platform 11 Metrigy 2022