Day 2 Costs: Ongoing Management and Operations Companies budget for two primary operational costs: IT staff and managed services. The study examined the number of full-time equivalents that manage UCaaS solutions, along with their average compensation, as well as annual spending on third-party managed services. Companies using Zoom spend 55% less to manage and operate their UCaaS platform than the industry average. This equates to $295 per employee, per year, or $24.60 per employee per month—savings that nearly covers the cost of a Zoom United Enterprise license ($30 list price). Annual Operational Costs, Per Employee Number of IT staff members per Internal Staff Managed Services 1,000 employees: $600 $534.48 $500 $400 2.2x $300 $239.28 $200 $100 1.98 2.78 $0 Zoom Overall Zoom Average 6 Metrigy 2022