Microsoft Teams features & gaps Missing/limited features from Teams: *Multilevel Auto-Attendants *Multilevel Hunt Groups *Compliant PSTN Call Recording With Reporting *Skills-based routing Real-time reporting Faxing Operator/Receptionist Console SMS Outbound dialer * = features often overlooked during customer evaluations, but sought-after post-Teams install Microsoft Feature List: https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE4owMT