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How To Migrate from Avaya to Microsoft Teams

How to migrate off of Avaya Aura to Microsoft Teams PBX.

Aura Connect Allowing Partners to quickly and profitably sell, deploy and manage Teams Phone System Brette Ciamarra | Portfolio & Architecture Director

Aura Connect Aura Connect is an all inclusive global voice service seamlessly integrating enterprise-grade voice solutions into your existing collaboration infrastructure. It empowers businesses to leverage the collaborative strength of Microsoft Teams while seamlessly integrating existing infrastructure and third-party applications. Direct Routing SBC as a Service Operator Connect Tricky as a Service 2

Unique We are unique in being accredited to wholesale Operator Connect globally, providing immediate What it means being Operator Connect status without the huge Operator Connect investment certified Aura is one of the few providers to be certified Operator Connect in 89 countries. Integration Expertise Gauge for quality In fact, to offer Operator Connect, Beyond Teams telephony, providers follow strict processes and rules Aura brings additional The Enterprise market uses integration options such as this Operator Connect to comply with Microsoft’s automation, contact centre, call status to align with Direct network, infrastructure and customer recording, and analogue Teams Routing providers. services. experience procedures, which is a large investment in time and money. 3

AURA CONNECT Operator Connect Be part of the Microsoft Teams revolution, instantly expand your offering with Operator Connect. Maximize Microsoft Turnkey solution Professional Services Ready to go-to market skyrocketing growth From automation and When needed, we have Your success is our Capitalize on this new activations to a self- on-demand professional success, we will help you revenue stream with no service portal, designed services and engineers to go to market, and investment in resource to ensure efficiency, across 145 countries. enable your teams to and a partner to guide ease of use, and win that market share. you and your customers. scalability. 4

AURA CONNECT Direct Routing Connect your customers globally, with Aura’s Direct Routing for Microsoft Teams with our global SIP trunking services in 89 countries with all-inclusive support. Comprehensive One Provider, Peace of Cloud Integration Transparent pricing Services Mind Help your customers Connect at the most Offers your customers a Simplify your operations embrace the cloud competitive price in the wide range of feature- by working with one faster and enjoy cost market. We offer various rich SIP solutions for provider for all countries savings by connecting consumption models to Direct Routing, and carriers, we take their PBX to the cloud. meet the unique needs including emergency care of consolidating Become their trusted of your customers. calls and call recording. billing and taxation. provider with Aura as your partner. 5

Teams Phone System deployment options ● No customization MS Calling ● Quick to deploy ● No integration into other voice systems ● Part of licensing ● Expensive Plans ● Self service (or through partner) ● New carrier relationship ● Number Portability* ● Not globally available ● Quick to deploy ● Requires carrier API and software development ● Choice of carriers limited to Tier 1’s ● Requires Integration into OSS / BSS ● Flexible commercial terms ● Requires carrier to release control to the MS Operator Should be: Application stack s Connect ● Self service provisioning ● Most of the should’s are not a reality today. e ● Partner Deployed or Customer Deployed v ● Immediate service activation ● Customer self management not possible l ● Flexibility in voice configuration ● Integration to other platforms not possible (Call ● Choice of customisable plans centre, PBX) ct So ● Meet desired outcomes of the customer Requires: ● Flexible in design and configuration ● Planning and design nne ● Support for countries outside of MS and OC ● Technical resources o Direct plans ● Infrastructure C ● Integration with legacy and alternative voice ● Customer tenancy access a Routing platforms (call centers, PBX) ● Management requires PowerShell r ● Bring your own choice of carrier outside of ● Monitoring and the known MS list ● Threshold of users before viability due to the Au ● Management within the O365 environment prohibitive cost of implementation. ● Deployment time of weeks.

Typical Teams Calling Customer Journey (multiple weeks/months) Discovery Sign Off Porting/Cutover Go Billing • User DiDs Stakeholder Consensus Carrier Dependent Live • In-dial Ranges duration • Handsets 3 Weeks 2 Days 3 Weeks Testing Design Build Handover to Service DID test, Management Defect remediation Support (For term of DiD – User Mapping Azure VMs contract) Tenant connectivity SBC Licences Service Desk IVR technical detail SBC 24/7 Maintenance Customer Onboarding Number Ranges Billing Administration SIP Channels FQDN’s / DNS / Domains Partner Support Onboarding Porting

Teams Calling Customer Journey with Aura Connect Discovery Sign Off Porting/CutoverGo Live • User DiDs Stakeholder Carrier Dependent Billing • In-dial Ranges Consensus duration • Handsets Design & Test & Transition Connect Build DID test, Defect remediation Porting Schedule Service Desk IVR Service Call Plans Customer Onboarding Required Call Queues/Auto Billing Administration Management Attendants (For term of contract) Elapsed time & effort for build & cutover Billing & on-going compressed & automated with Aura Connect management simplified

A turnkey SaaS platform Bring your own SBC or utilize Aura SBCaaS OSS/BSS Integration API Aura Connect for Operator Operator SIP Connect MAPS/SIP Microsoft Teams Network Software as a Service DID Orchestration White-label Billing API & Triggers System Reporting Management portal Management Integration 9

Over the Top Features provided by Aura Connect Aura Connect builds on Microsoft’s platform and telco infrastructure to add additional value to the partner and customers. Making us Microsoft’s most feature rich and automated Operator Connect Partner.

Automated Teams Calling Carrier-grade Telephony for Teams Teams Calling is an enterprise-grade Teams Telephony and Conferencing service on Microsoft’s Operator Connect & Direct Routing Architecture N Our Cloud T Voice MAPS Customer Customer Platform M365 Tenant Internet Environment Our Offer Direct PS Routing • Free Trial – instant activation! • Guided User migration • Enterprise-ready Cloud Calling Public Traffic • Fully Hosted Incoming calls • Industry leading Customer / Partner Portal allowing you to; Outgoing calls • Choose your call plans • Add new number ranges • Request porting • Automate Call Queues/Auto Attendant creation • Teams Managed Services • Based on 12-36 month commitment

30 Platinum About Aura Years experience in Is the level of service global we Your all-in-one communication partner. communications can provide with Avaya We elevate partner capabilities, management. globally. enabling them to conquer new markets and better serve customers worldwide, through access to our expansive global 140 89 footprint of experts and innovative Countries covered with Are the countries we portfolio. local on-site support. can provide Operator Connect and SIP Trunking 25

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