Typical Teams Calling Customer Journey (multiple weeks/months) Discovery Sign Off Porting/Cutover Go Billing • User DiDs Stakeholder Consensus Carrier Dependent Live • In-dial Ranges duration • Handsets 3 Weeks 2 Days 3 Weeks Testing Design Build Handover to Service DID test, Management Defect remediation Support (For term of DiD – User Mapping Azure VMs contract) Tenant connectivity SBC Licences Service Desk IVR technical detail SBC 24/7 Maintenance Customer Onboarding Number Ranges Billing Administration SIP Channels FQDN’s / DNS / Domains Partner Support Onboarding Porting