SaaS Expense Management

Healthcare Provider

About the Customer: Non-profit health care provider committed to improving the lives and health of their patients and surrounding community. Customer Goals and Objectives: Client was looking to gain visibility into their voice, data and mobility assets to identify all active inventory, verify accuracy of carrier billing, and understand their options for driving down the costs related to these services. Reducing the time of internal staff committed to these tasks allowing more focus on mission critical activities. Here is what we found: • Outdated inventory with no contract end dates. • No central repository for carrier invoicing. • The need for process automation and reconciliation • Mobility plans were not in line with usage • Client desired a vendor that could automate the workload from invoice to payment How CMG delivered for the customer: CMG completed a thorough audit of all active services to identify assets unused/unwanted, documented the contract end dates at the asset level, identified & resolved carrier billing errors, and presented savings recommendations for client to consider executing. A detailed process review identified several key areas for improvement including invoice retrieval, inventory/expense reconciliation, billing disputes, allocation and payment. CMG provided a fully automated solution resulting in a 75% workload decrease (1.5 FTE’s), which also allowed the client gained visibility into budget, better controls on inventory, and reduced invoice processing/payment timeframes. Client Environment:  170 locations  130 invoices  $250,000 monthly spend  40 carriers  1200 mobile devices • Total One Time Savings Achieved: $19,963.48 • Total Recurring Savings Achieved: $32,379.17 • Total Monthly Savings Opportunity Identified: $60,575.43