Sprinklr CCaaS

Sprinklr CCaaS

How Sprinklr compares to the Gartner Magic Quadrant CCaaS leaders.

CCaaS Matrix link to provider's Genesys Cloud Provider Sprinklr NICE CXone Pathnder prole (PureCloud) HQ Supplier's headquarters New York City, New York Daly City, CA Sandy, UT number of in-house # Employees 3,000 5,000 6,500 employees Year supplier began 1st Year Offering CCaaS offering contact center 2021 2015 1997 services Privately owned or Public / Private Public: CXM Private Public: NICE publicly traded Can the CCaaS solution be sold without bundling Sold Standalone? Yes Yes Yes UCaaS offering (if applicable)? # of seats or MRC Minimum Seat Count / minimum required to 10 seats 30 seats $2,000 MRC MRC engage Ideal opportunities for the Sweet Spot 50+ seats 25-5,000 seats 25-5,000 seats provider Named (one for every agent) Concurrent Concurrent (shared Concurrent Available Pricing Models between agents, i.e. Concurrent Named working in shifts) Named Usage-Based Usage-Based (pay by hour, per minute, or per chat) How supplier charges per- round up to next full Usage Billing bill in 6 second increments bill in 6 second increments minute usage minute # of concurrent call paths Ports / Call Paths n/a unlimited 3 ports per agent license Does the supplier have a Proprietary Cloud PBX telephony solution for Yes Yes No Option Available back ofce (non-agent) personas? UCaaS providers who can Momentum Telecom, UCaaS Resellers No 8x8, Lumen, Verizon resell the CCaaS solution RingCentral, Verizon