Verticals in which supplier Finance, Healthcare, Energy/Utilities, Finance, Top Customer Verticals has historically had the Media, Retail, Technology Manufacturing Healthcare, Hospitality most success On-Site Implementation / Does the supplier charge Yes Yes Yes Training extra for these services? Implementation Description or link Available Upon Request Implementation Overview Available Upon Request Overview providing further detail does provider integrate with external Knowledge Base(s) or offer its own Integrated Integrated Integrated Knowledge Base for Knowledge Base customer to populate the Native Native Native CCaaS platform to reference in AI or Agent Assist situations? Genesys Cloud CX platform is engineered to deliver 100% availability All deployments use at least three Amazon availability zones in an Industry leader with active-active-active robust omni-channel and unique features of the Differentiators pending architecture, and are load- workforce optimization provider balanced across multiple solutions, including speech AZs analytics and AI If issues are detected, the trafc is spread across the remaining healthy Genesys Cloud CX instances