Sprinklr Customer Stories US Army

The U.S. Army grows with insights with Sprinklr Citizen Experience Man- agement, powered by Amazon Web Services (AWS) Sprinklr Sprinklr Sprinklr Sprinklr Service Insights Marketing Service 1k+ 25k+ 83% users active on on messages engaged accurate intent one unifed platform across all channels detection rate Customer Overview • Built in AWS GovCloud (US) which is designed to ad- The United States Army is the land warfare service branch dress speci昀椀c regulatory and compliance requirements of the United States Armed Forces. It is one of the eight of US government agencies at the federal, state, and local U.S. uniformed services, and is designated as the Army of level, as well as contractors, educational institutions, and the United States in the U.S. Constitution. other U.S. customers that run sensitive workloads in the The U.S. Army’s mission is to 昀椀ght and win our Nation’s cloudation processes. wars by providing prompt, sustained land dominance across the full range of military operations and spectrum of con昀氀ict in support of combatant commanders. “Sprinklr is helping us see ourselves in a way we haven’t had the capacity to do before.’’ Challenge MAJ CECIL WOLBERTON COVID-19 forced The U.S. Army to close down all recruit- Strategic Marketing Specialist ing centers. The team needed a solution to assist its e昀昀orts U.S. Army Enterprise Marketing O昀케ce in increasing recruitment, adoption, and brand compliance. Government Agency | Arlington, VA The U.S. Army turned to Sprinklr to operationalize its work- force on one uni昀椀ed platform in order to eliminate the risk of brand engagement with a global compliance framework Solution for approvals, governance rules, smart replies, and moder- ation processes. Sprinklr Citizen XM is an o昀昀ering within Sprinklr’s Core Platform that uses thousands of servers (Amazon EC2), sifts The Bene昀椀ts through petabytes of data (AWS Data lake), and processes billions of transactions • Integrated chatbot and livechat feature in the Modern every single day. By Citizen Hotline o昀昀ering, using Amazon AI services, powering its platform streamlines and improves citizen engagement on AWS, Sprinklr can support any size organi- • Real-time support to citizen’s, both website visitors and zation’s implementation mobile app users, leveraging Amazon’s AI/ML services scaling up as the need • Using AWS Trusted Advisor, Sprinklr is able to proactively requires. increase the security and performance of its environment © 2021 Sprinklr, Inc. All rights reserved. www.sprinklr.com [email protected]