AVANT | State of Disruption | 5 Our study revealed several key findings, including: SD-WAN MPLS Nearly half of the respondents intend to grow their About 44% of companies say they would increase their usage of SD-WAN. About 46% of companies plan to MPLS usage by the end of 2021. An additional 15% increase SD-WAN usage 2021 and an additional 14% expects to significantly increase MPLS usage. anticipate “significant” increases to SD WAN usage by the end of 2021. This is particularly true among Nearly 60% of respondents expect to increase companies in the $50 million to $500 million or significantly increase their use of MPLS. revenue range. TRUSTED CCAAS ADVISORS CCaaS adoption is currently being fast-tracked. In addition to the fact that businesses rapidly moved to a Trusted Advisors continue to escalate in importance work-from-home model at the outset of Coronavirus/ as technology decisions become more complex Covid-19, we believe that, in many cases, growth and the integration of applications becomes more is being driven by enhanced capabilities delivered comprehensive. Nearly two thirds of the respondents by artificial intelligence and the resulting positive report working with Trusted Advisors in support impact on customer satisfaction. The highest uptake of their IT decision-making process while 63% of and growth for CCaaS is currently in the Healthcare/ respondents who do not work with Trusted Advisors Medical vertical with an anticipated 40% rate consider their companies to be technology laggards. of displacement. UCAAS SECURITY Customer interest in UCaaS surged 86% at the outset Roughly 70% of respondents fear that a successful of the Coronavirus/Covid-19 pandemic. About 51% of security breach could cause them to lose their jobs. the companies deal with bandwidth issues at certain sites when moving to UCaaS.