ANALYSIS OF BENEFITS Contact Center Reduced Turnover Ref. Metric Source Year 1 Year 2 Year 3 C1 Cost to replace a contact center employee Composite $10,000 $10,000 $10,000 C2 Contact center turnover rate prior to Dialpad Ai Interviews 35% 35% 35% Contact Center C3 Contact center turnover after Dialpad Ai Contact Interviews 25% 25% 25% Center Ct Contact center reduced turnover C1*(C2-C3)*A4 $500,000 $500,000 $500,000 Risk adjustment ↓10% Ctr Contact center reduced turnover (risk-adjusted) $450,000 $450,000 $450,000 Three-year total: $1,350,000 Three-year present value: $1,119,083 THE TOTAL ECONOMIC IMPACT™ OF DIALPAD AI CONTACT CENTER 13