Does provider leverage a proprietary/native Platform platform or leverage a Native Native Native Native Native platform via third-party partnership? Workforce Optimization (WFO) includes Proprietary WFO; partner Proprietary WFO; partner Workforce Management Proprietary WFO; Partner with CSI, Envision, Partner with Calabrio, with Teleopti, Verint (WFM) - agent scheduling with Calabrio, Call Miner, Proprietary WFO; can Loxysoft, Observe.ai, Observe.ai, Workforce Optimization (Monet), and others and forecasting - as well as NICE, Verint; can integrate integrate with any 3rd- PlayVox, Teleopti, Tethr, SuccessKPI, and Verint; Offerings through AppFoundry; Quality Monitoring (QM) - with many 3rd-party party solution Verint (Monet); can can integrate with any 3rd- integration with 3rd-party recording analytics, solutions integrate with any 3rd- party solution solutions customer surveys, party solution coaching tools. provider will sell WFO WFO Offered Standalone No No No No No standalone GDPR, HIPAA, PCI, SOC 2, ISO 27001, ISO 27018, GDPR, HIPAA, PCI, SOC 2 Regulatory compliances CCPA, FedRAMP, GDPR, Compliance GDPR, HIPAA, PCI, SOC 2 HITRUST GDPR, HIPAA, PCI, SOC 2 the supplier meets HIPAA, PCI, SOC 2 Roadmap: FedRAMP Roadmap: FedRAMP Key customer wins Aac, Aviva, CVS, FedEx, Carmax, Empire Today, Google Fitbit, Instacart, Notable Clients (references available upon Case Studies IBM, OpenTable, Peloton McKesson, Siemens LinkedIn, Valvoline Turo request) Verticals in which supplier Finance, Healthcare, Energy/Utilities, Finance, Legal, Retail, Healthcare, Finance, Healthcare, IoT, Top Customer Verticals has historically had the Finance, Healthcare, Retail Manufacturing Healthcare, Hospitality Financial Services Retail most success On-Site Implementation / Does the supplier charge Yes (25+ seats) Yes Yes Yes Yes Training extra for these services? Implementation Description or link Available Upon Request Implementation Overview Available Upon Request Available Upon Request Available Upon Request Overview providing further detail does provider integrate with external Knowledge Base(s) or offer its own Integrated Knowledge Base for Knowledge Base Integrated Native Native Integrated customer to populate the Native CCaaS platform to reference in AI or Agent Assist situations? 11 Utility Patents around real-time smartphone and in-App actions, including Visual IVR and biometric user validation from a smart device (e.g.use your Genesys Cloud CX face or thumbprint to platform is engineered to authenticate yourself in AppConnect marketplace deliver 100% availability real-time) with pre-integrated free NPS of 90 for pro services trials (30-45 day) of All deployments use at Synchronous & and NPS of 88 for Day 2 CCAAS tools like WFM, least three Amazon asynchronous chat support in 2022 QM, Dialers and advanced availability zones in an Industry leader with inclusive of SMS/MMS, analytics active-active-active robust omni-channel and photo, video, screenshots, unique features of the Five9 Workforce Differentiators architecture, and are load- workforce optimization and push notications to a provider Automation (WFA) Commissions are paid on balanced across multiple solutions, including speech smart device. solution can streamline a AppConnect revenue AZs analytics and AI variety of tasks such as Chosen by Google as its emailing an invoice or Global availability in over If issues are detected, the CCaaS platform and can be saving notes to a case. 100 countries with trafc is spread across the purchased through the industry leading MOS remaining healthy Google marketplace, score of 4.3 Genesys Cloud CX which will retire Google instances licensing quota Email routing is handled by CRM as Ujet doesn't store any customer data. Ujet can provide a front-end web form