Voice Technology Advancements and Industry Trends Innovation in voice technology is accelerating, with AI and sentiment analysis being integrated into UCaaS and CRM systems. Some possibilities for how the landscape will evolve relative to Teams versus its competitors:X @ UCaaS vendors are ahead in using AI for personalization of content and experience; Microsoft can never be counted out, though, as the company has a long-term strategy and product roadmap backed by R&D dollars — or money for an acquisition, if it feels the needs are urgent enough.X @ The shift from on-premises unified communications to UCaaS will continue with a focus on Microsoft Teams and the importance of cellular connectivity.X @ UCaaS will become more like the cellular market, with users migrating between vendors as their needs change.X @ The use of eSIM technology will enable companies to allow employees to bring their own devices and use native cell phone dialers for business calls, potentially challenging traditional UCaaS vendors as the need for smartphone applications fades away. UCaaS vendors could fend off the challenge, easing device and number management by either building out their platforms or partnering with mobile device management (MDM) vendors. Copyright © 2025 AVANT Communications, Inc. 12