Post PoC Another best practice at this stage is to have a meeting with the vendor’s implementation project manager to get a better understanding of each party’s responsibility during an implementation. Once the final decision is made, your Trusted Advisor can be there on the front line to assist with the integrations and other technical considerations to help get the system into production. The next step: focus on user adoption. This includes training, but also articulating the benefits the new system will bring to the business. Use the detailed end-user analytics of the UCaaS vendor to see who hasn't logged in or made a call. These users should be contacted individually to see if there are unaddressed training issues or potential technical problems preventing adoption. The transition will be more successful if the marketing user education process is more than a one-shot deal; user assistance should remain available over time. Copyright © 2025 AVANT Communications, Inc. 14