Table of Contents Introduction 1 What is in a UCaaS Platform Now? 2 UCaaS: By the Numbers 3 Market Trends 6 Vendor Selection: Choices and Challenges 8 Teams and PBX: Not Like PB&J 10 Voice Technology Advancements and Industry Trends 12 Evaluations and Decisions 13 Key Roles 15 References 16 Acknowledgement} 1K About AVANT Copyright © 2025 AVANT Communications, Inc. Version 1.3