Salesforce, AgileCRM, Bullhorn, eAgent, HubSpot, Kustomer, Salesforce, Bullhorn, Salesforce, HubSpot, HubSpot, Microsoft Salesforce, Clio, Front, Mindscope, Microsoft HubSpot, Kustomer, Salesforce, Bullhorn, Job Microsoft Dynamics, Dynamics, Salesforce, 3rd-party SaaS solutions HubSpot, Kustomer, CRM / ERP / Ticketing Dynamics, NetSuite, Microsoft Dynamics, Diva, Microsoft Dynamics, ServiceNow, SugarCRM, ServiceNow, Zendesk, with which the supplier Outreach, ServiceNow, App Integration OnePageCRM, Practice NetSuite, Oracle Sales NetSuite, ServiceNow, Zendesk, Zoho Zoho has integrated with Wingman, Zapier, Partner, SalesFusion, Cloud, ServiceNow, SugarCRM, Zendesk, Zoho Zendesk, Zoho ServiceNow, SugarCRM, Zendesk, Zoho Full List Here Additional Apps: see here Teamwork, TopProducer, Zendesk, Zoho Microsoft/Ofce365, 3rd-party Cisco Webex/Webex Cisco Webex/Webex Cisco Webex/Webex mail/collaboration Google Workspace, Google Workspace, Google Workspace, Productivity App Teams, Google Workspace, Teams, Google Workspace, Teams, Microsoft Teams, solutions with which the Microsoft/Ofce365, Microsoft/Ofce365, Microsoft/Ofce365, Integration Microsoft/Ofce365, Microsoft/Ofce365, Slack supplier has pre-built Slack, Microsoft Teams Slack, Microsoft Teams Microsoft Teams, Slack Slack, Microsoft Teams Microsoft Teams, Slack integrations Additional Apps: See here Direct Routing for PSTN Direct Routing for PSTN access Direct Routing for PSTN access Embedded Softphone Microsoft Teams Supplier's capability with Direct Routing for PSTN access Dialer Microsoft Calling Plans for Embedded Softphone Integrations Microsoft Teams access Embedded Softphone PSTN Access Dialer Bot integration Dialer (Teams web- Bot integration version) Bot integration SD-WAN technologies Vonage SmartWAN (re- VMware SD-WAN by SD-WAN Offerings that these providers offer none none branded VMware SD- none available via providers VeloCloud and manage themselves. WAN by VeloCloud) Do these suppliers offer Dedicated Circuits for yes; SIP trunking to on- UCaaS trafc only, yes; dedicated voice Circuits Offered prem PBXs (not no no no n/a Internet circuits, and/or circuits standalone) SIP trunking? If yes, please specic which ones. If MPLS is supported, can the client bring any MPLS Bring Your Own MPLS yes no yes yes yes n/a provider? Additional cost likely to apply. Access Physicians, Kiesel Law, Trend Micro, AirBNB, Cradlepoint, Key customer wins University of Washington Allstate, Foot Locker, Chili's, Golden State Getty Images, Knee SAP, Cerner, Telstra, Notable Clients (references available upon Motorola, WeWork Lenox, Regus Warriors, Hyatt Walker Central, Snapchat, Schneider Electric, GE request) Additional case studies Uber here. References available upon request. Verticals in which supplier Education, Healthcare, Healthcare, Financial Services, SLED, Financial Services, Financial Services, Microsoft is leveraged Top Customer Verticals has historically had the Professional Services, Manufacturing, Retail Tech Healthcare, Retail, SLED Healthcare, IT, Retail across most verticals most success Technology Add-on admin On-Site Implementation / Does the supplier charge Available for additional implementation & training Yes Yes Yes Via Microsoft partners Training extra for these services? charge available beyond standard services provided Implementation Description or link Implementation Overview Implementation Overview Implementation Overview Implementation Overview Implementation Overview Via Microsoft partners Overview providing further detail Collection of reports Downdetector: Downdetector: Microsoft Downdetector offering real-time status Downdetector: 8x8 n/a Downdetector: Vonage Downdetector: Zoom RingCentral Teams and outage information RingCentral Meetings, Native and/or 3rd-party RingCentral Rooms, Collaboration Solutions 8x8 Video Meetings, 8x8 UberConference/Dialpad Zoom Meetings, Webinars, resale options offered by RingCentral Room VBC Meetings 3rd-party offerings only Available Meeting Rooms Meet Room Systems supplier Connector, RingCentral Webinar World-class video/web conferencing platform, Microsoft calling plans including Zoom Room only available in 10 Systems with wireless 30+ Data Centers countries (as of January Vonage brand recognition, content sharing and one- worldwide; 45+ carrier 2020) Local DIDs in 114 offering several services click meetings peering; 200+ ISP Peering countries and Unlimited including UC, CC, SD- Built on Google Cloud's Limited SLA - only 99.9% global calling for phone WAN, and CPaaS API's. Single platform organically Platform using 40+ Global Ofce "good call rate" guarantee and contact center across developed, providing a microservices architecture Countries with expanded when using Teams- 47 countries Contact Center solutions consistent user experience International Virtual certied desk phone over embedded into and across chat, meetings, and Mobile-rst strategy Number coverage to 100+ wired ethernet. Have won awards for optimized for Salesforce, phone on any preferred emphasizing the same user countries; localization for Unique features of the highest voice quality over ServiceNow and Microsoft device Differentiators experience on the cell 16 languages, and service At list rates, Teams calling provider the public Internet (Tolly Dynamics. phone as the desktop to China & India (ICB) is approximately $12- Group) Contact Center client 36/month + cost of E1/3/5 Integrations into partnerships with Five9, 100+ ISV Partners; largest license: Owns 200+ VoIP patents customer's existing Genesys, NICE inContact, Voice AI included standard developer community in E1/E3 ($8/$20) + phone productivity tools, and Talkdesk, and Twilio, - real time transcriptions the cloud space - 40,000+ license ($8) + conferencing Develop 10-12 new 3rd solving unique allowing agents to use and analytics on all voice Developers, 30+ GLIP ($4) + domestic calling party integrations every communication use cases Zoom Phone endpoints to Integrations, 250 + plan ($12) or international quarter via their API or CPaaS eld voice interactions RESTful APIs and Cloud calling plan ($24) OR platform. Integrations E5 ($35) + domestic calling Zoom App Marketplace plan ($12) or international with 200+ apps and bots, calling plan ($24) along with free access to APIs and SDKs