FROM LEGACY PBX TO PURE CLOUD SCRAPPING THE COST OF LEGACY As with any aging hardware, Denison’s old PBX system required costly maintenance. As the years went on, hunting down specific replacement parts became increasingly difficult while servicing the system grew more and more expensive. On top of high costs, the previous enviro nment proved overly complex to provision new users and lacked basic features, like the ability to add additional callers to an existing call. When it came time to scrap the old system, Denison’s staff saw an opportunity to upgrade the university’s capabilities for the long term. “We didn’t want a new system to simply replace the old one,” said David Eng lish, CFO at Denison University. “We wanted it to meet our communications needs for the next 10 to 15 years.” DIALPAD + DENISON UNIVERSITY 06