SUCCESS STORY Financial Services Leader Supports Dramatic Growth and Boosts Efficiency with 8x8 Movement Mortgage —funding one in every 60 home purchases in the USA Founded in 2008, Movement Mortgage was named by Inc. Magazine as the fastest-growing mortgage bank in the country, increasing its workforce from just four to over 4,000 today. Ranked among the top ten purchase lenders in the United States, the company finances one in every 60 home purchases in the country, totaling more than $13 billion in originations. Growing Pains Customer: Movement Mortgage Movement Mortgage’s rapid growth brought some challenges: The company outgrew Industry: Mortgage & Loan its legacy telephone system and transitioned to a self-hosted hybrid environment of Location: Fort Mills, South Carolina multiple hosting providers and carriers. With over 650 locations across the United States, the patchwork system had latency issues, poor voice quality and dropped calls. 8x8 Products: 8x8 Virtual Office Customer service was adversely impacted, as well as the company’s overall ability and 8x8 Virtual Contact Center to scale. The burden on the internal IT team’s productivity also was significant: It Favorite 8x8 Features: was estimated that 20 percent of the group’s time was spent handling phone-related Unified communications across issues. the entire company, reliability, Cam Lawler, enterprise applications director at Movement Mortgage, elaborated, mobile capabilities, and ease of “The quality of our legacy system was miserable. Speed of communication is critical management for us and team members just couldn’t reach each other quickly. It was obvious that Primary Reason for Choosing 8x8: we needed a solution that would help us to offer exceptional customer service, as well Scalability in a highly-distributed as deliver simplified management and improved workflows.” environment Interconnectivity in the Cloud Virtual Office Lines: 4500 Movement Mortgage executed an extensive competitive review, including consulting Virtual Contact Center Seats: 35 Gartner Magic Quadrant ratings, and decided to replace its communications systems with the 8x8 Virtual Office cloud business telephone system. The Previous Phone System: company’s operation centers and over 650 branches, which previously functioned Personal PBX backbone as independent units, are now interconnected across one cloud communications platform, with a single provider and consolidated billing for all of its communication Website: movement.com services. 1