MarketStar Completes Sales Tech Stack with Dialpad Background MarketStar is a global sales and marketing outsourcing company providing sales solutions for the world’s leading and emerging companies such as Pinterest, Dropbox, EMPLOYEES and Samsung. With over 30 years of proven success, MarketStar is a true leader in 1400+ revenue acceleration. OFFICES Challenges 3 (international) INDUSTRY 1. Inefficiencies: Agency Reps manually dialing numbers, leaving the same voicemail repeatedly, and tracking their own call efficacy. 2. Flexibility: Previous phone system was just a desk phone with no integrations or analytics; PRODUCTS reps were often using their personal phones. 3. Data: Lack of call visibility meant difficulty measuring success and gathering best practices. Why Dialpad • Integration with Salesforce and Outreach works in unison to increase efficiencies MOST LOVED FEATURES and create a powerful selling environment. Salesforce and Outreach integration • Sales leaders can now identify successful calls to pull data, analyze transcripts, and Voicemail Drop train the team using the best practices. Real-Time Assist • Voicemail Drop saves time by allowing reps to drop off a call and play their best Analytics & Reporting pre-recorded message, allowing them to move on to their next call. Recorded calls and transcripts • Sales reps have all the information at their fingertips with Real-Time Assist, which acts as a battlecard that pops up based on trigger words. • Call recording and transcripts gives reps the ability to get up to speed and better “ prepare for their next call. Dialpad acts as the Results backbone to our • Went from 25% call recording to 100% call recording. tech stack. • Complete sales tech stack with Salesforce and Outreach integrations gives the team the right tools for the most effective phone call. ADAM TOWNS • Insights into team performance, best practices, and call metrics. Head of Sales technology • Reps are spending more time talking to customers and less time dialing, leaving voicemails, and manually logging activity. • Insights into team performance, best practices, and call metrics. • Increase in responses with the ability to text directly from the Dialpad app. Dialpad Communications, Inc. San Francisco, CA Email us: [email protected] www.dialpad.com Call us: 1-855-DIALPAD