The IT teams at The Motley Fool were also looking for Zoom’s video conferencing solution was able to improve an alternative to their phone solution, which required communication between offices and employees with its expensive hardware, complicated software, and significant intuitive design and useful features. Employees are able to on-premises infrastructure to support it all. But The use the screen sharing feature to collaborate on projects Motley Fool didn’t want to keep supporting multiple and easily coordinate effective, efficient communications infrastructures and instead sought to consolidate its between international offices. technology stack. “People love the fact that we can share our screens “We had a big Cisco infrastructure here,” Morrisson said. without any cables,” Morrisson noted about Zoom’s “We had dedicated circuits into the building, trunks for wireless screen sharing capabilities. “And it’s consistent SIP lines, and desk phones, as well as Cisco’s call center between every room. Our employees walk in, they see the product to run it all, which was quite difficult to manage.” control panel on the desk, and they know what to expect. This lack of consistency and intensive infrastructure It’s just been hugely successful for us.” management made communications difficult to support, Once The Motley Fool had implemented Zoom’s video which increased the burden on the IT teams and conferencing solution and experienced the reliability complicated collaboration between offices. and simplicity of the platform, the IT team decided to Solution implement Zoom Phone as its digital phone solution. Because Zoom Phone is a cloud-based application, the IT Morrisson was considering other video conferencing teams no longer had to support a separate infrastructure solutions when a phone call from Zoom’s sales team for phone communications. piqued his interest. “One of the main reasons we chose Zoom was because “At the time, we were trying to fix the problem we had we wanted to simplify our stack and reduce the amount with consistency, so we were considering Cisco’s Webex of on-premises management we were doing,” Morrisson platform,” Morrisson said. “But Zoom gave us a call and said. “The experience that we have had with Zoom so far offered a free trial, and since my co-workers and I had has been so positive, so immediately that gave us a great heard of Zoom and knew it was quite popular, we decided feeling of confidence in the Zoom Phone product right to give it a try.” out of the gate.” After experiencing Zoom’s platform and its ease of use, Result Morrisson implemented Zoom’s video conferencing solution across the organization. Zoom’s flexibility allowed Since the teams at The Motley Fool have implemented The Motley Fool’s employees to use the solution across Zoom’s unified communications platform, Morrisson has a wide range of hardware, and its user-friendly interface noticed a reduction in the number of tickets IT teams are made implementing the solution effortless. handling. With a user-friendly interface and the flexibility to work with a range of devices, his IT teams are no longer “Implementing Zoom couldn’t have been easier,” spending their days troubleshooting hardware solutions Morrisson said. “It’s a pleasure to use, and it looks and or setting up software. The Motley Fool was able to feels great coming right out of the box. There’s no reduce hardware costs and increase its deployment complicated install, you just go through an easy setup of Zoom’s platform fivefold compared with its legacy process and it just works. That was a big selling point for communications solution. us.” The Motely Fool | October 2019