Acknowledgments Tech Industry Shorthand We’d like to thank all these consummate professionals • CPaaS – Communications Platform-as- for their assistance in making this report possible. a-Service Our Partners • DaaS – Desktop-as-a-Service Jed Brown, Fuze; Dave Dyson, Eclipse Telecom; Dan Harrison, Upfront Technologies; Kate Jaffe, Convergent • DSL – Digital Subscriber Line Technologies; Kendra Karczewski, Stratosphere Net- works; Forrest Knueppel, Fuze; Jim McGarry, Mitel; Dan • IQA – Interactive Quick Assessment O’Connell, Dialpad; Blair Pleasant, COMMfusion; Jamaal Savwoir, 8x8 • MPLS – Multiprotocol Label Switching Our Team • NLP – Natural Language Processing Samantha Carfagnini, Alex Danyluk, Alison Calderbank Diana, Bill Franklin, Jesse Garing, Lindsay Giersch, Ron • PBX – Private Branch eXchange Hayman, Robert Kazarian, Prerna Khandelwal, Ian Kieninger, Drew Lydecker, Juan Ochoa, Niko O’Hara, • PoC – Proof of Concept John Paullin, Ken Presti, Bana Qashu, JP Tucker, Lily Weibel, Brent Wilford • POTS – Plain Old Telephone Service • PRI – Primary Rate Interface • SD-WAN – Software-Defined Wide Area Network • SIP – Session Initiation Protocol • UCaaS – Unified Communications as a Service Copyright © 2020 AVANT Communications, Inc. 29