Verticals Well-Suited to UCaaS Unlike most technologies, UCaaS is one solution that fits with virtually every vertical market. Some of the most prominent include Gov/Ed, Healthcare, IT, Manufacturing, Media, Retail, Transportation, Travel/Hospitality, Transportation, and Utilities. Within 12 mos 1-3 yrs More than 3 yrs No Plans Construction/Engineering 82% 18% Consulting/Business Services 46% 42% 4% 8% Financial Services 58% 27% 1% 14% Healthcare/Medical 61% 19% 10% 10% High Tech 78% 13% 3% 6% Legal 50% 25% 8% 16% Manufacturing 72% 18% 3% 7% Other 80% 10% 10% Retail/E-Commerce 76% 20% 1% 3% Source: AVANT Assesment Data “We’ve seen a lot of use cases in retail,” said Mitel’s McGarry. “We can tie a lot of benefits to putting communication devices out at the edge in those stores, and then running all that back to be able to four-digit dial to the corporate office. Sales and professional organizations are another strong vertical because they need their communications to be nimble and agile, so when you can empower them with tools that will update the CRM platform based on the individuals that they’ve called, based on what trends and market data might be provided inside of their CRM, and tie that into collaboration, that is really valuable information for professional and sales organizations.” The competitive nature of modern retail demands agile technologies like UCaaS, agreed Fuze’s Brown. Copyright © 2020 AVANT Communications, Inc. 19