What is UCaaS? Unified Communications as a Service (UCaaS) is a Market Insights delivery model in which PBX (Private Branch Exchange) telephony networks and collaboration services are outsourced to a 3rd party and delivered over an IP network, typically the public internet. Key Business Drivers: • Desire to eliminate onsite hardware and associated maintenance and management costs • Need for redundancy to mitigate costly outages • Enablement of a uniform telephony experience for all users, regardless of location • Cost savings through affordable IP delivery