Compliance Recording for regulated environments ● Zoom Phone provides a highly fault tolerant, cloud based call recording architecture. ● Policy options for "automatic call recording" can be configured at the account, group, site, and user level ○ options for recording announcements ○ entitlement to pause/resume recordings, etc. ○ Companion policies for call forwarding, call transfer, etc ensure that all of your users' calls are recorded. ● Role based management and access control lists ensure that designated personnel are able to access user recordings as needed. ● Zoom's recording service can be configured to 'fail closed' (see notes for details) ● Zoom provides secure, regional, cloud based storage options and configurable retention policies for recordings. ● Zoom provides a robust set of APIs for retrieving and externally archiving call logs, recordings, voicemails, SMS messages for customers that wish to deploy a 3rd party service for this purpose. ● Upon request (currently a Beta feature), Zoom supports ability for customers to provide a secondary (write once, read many) storage option via a customer-provided Amazon S3 storage bucket. reconnect after 5 seconds. This will not include emergency calls ● *coming soon* Options for customer managed encryption keys for recordings © 2021 Zoom Video Communications, Inc.