Released QoS: Desktop,Mobile, IP phone Ambient Noise Reduction Switch to Carrier (mobile) Nomadic emergency service Retention Policies Alert response team during Emergency calls channel alert Scoring Carrier Redundancy On-net calls: audio conference Location-based detection and Personal 911 locations mobile emergency call Emergency dashboard QoS: Scoring by minute 911 Call Alerts (via email) Offline IP Phone (email) alerts routing IP Phone 256-bit GCM Call quality indicator Cloud Peer - OBS, BT ,Lumen Quality & intervals 911 Call for ext. (without calling 256-bit GCM encryption (Manual) Reconnect option Display emergency address on Emergency address update Emergency address via client Security Static 911 plans) Complex PIN codes Hot desking clients (select countries) Citrix VDI media offload Packet Loss Resilience (up to Active Active architecture Fedramp Delegation permission Manual reconnect clients On-net calls from Meetings VMWare VDI media offload 40%) VDI: Citrix & VMware BYOC redundancy Dashboard / Log anonymize Azure VDI media offload Auto Receptionist (multi-level Call History Disable Voicemail Replace number with name Group voicemail (AR and CQ) Holiday Hours Highlight and call IVR) On-demand Recording Queue Member Opt-out (lookup) Repeat IVR Menu Call Queues ring duration SMS & MMS Call Queues (Queue & ACD) 3-way Conference Desktop: Suppress call when in Salesforce Integration Manual Call Flip Dial by name directory Group Call Pickup Extension & PSTN Dialing DND Routing mtg Display Cloud Contacts (to call Create/Edit Cloud Contacts Shared Line Groups MSFT Teams Integration Core Presence Message Waiting Indicator Display timestamp in History log) Calling from iOS contacts Call Park Power user desktop Experiences Answer/Hold/Resume Connecting music/ringtone Display called number for Shared Line Appearance - Automatic Recording: CQ Barge, Monitor, Whisper, Voicemail options: back to Blind & Consultative Transfer Blocked Calls incoming calls Delegation Inbound, User Inbound & Takeover operator, access by dialing Forward & Delegation Dedicated Ringer HID support (answer, mute & Delegation - Pickup Notification Outbound IP Phone directory MS Dynamics Integration Visual Voicemail & Transfer to Voicemail unmute) Multiline (Key) Appearance Search and call auto IP Phone transfer to voicemail Video greeting & videomail Transcription Display Local Contacts (on Multitask on Mobile Shared Voicemail receptionist & call queues Outlook Integration Mobile) Shared voicemail box User & Workspace Licensing Business & After Hours Provisioning API Multilingual System Prompts Role: Call Queue Manager IP Phone templates Policy: enable voicemail & Multisite Administration Publish CNAM Apply/copy settings to another management Policy: On-Demand Recording Hardware as a Service transcription Export Call Logs Site-based CNAM User Web (Audit) Logs Policy: Caller ID Exclude extensions from Active Directory Sync w/IDP Management Multiple DID Assignment Email Delivery Preferences Firmware version control for Billing details for metered calls Operations (audit) log directory Manage audio libraries IP Phone support Configurable “audio while IP phones Policy: Automatic Call Active Directory CSV upload Set default language for AR & Roles & Permission w/ Target Global Block List: Single & connecting” Record Custom Greeting & Recording CQ Block external calls Range Call Detailed Records Prompts Policy: International Calls Common Area Phone overflow LIve CQ analytics Global Hold Music options SSO support UK & AU Calling Plans SSO: Assign extension Algo & Cyberdata Bill/client codes Global Select Plans HIPAA Manual Porting: Signed LOA Softphone Integration: Call SSO: Assign DID Global dial plans Route AR to external (off-net) GA 25 Countries Zoom United Bundles Automated Porting Manager Obhi Analog Telephone GA 11 countries numbers CRM APIs & webhooks Turkey, Israel Migration Polycom & Yealink IP Phones Softphone Integration: Avaya Adaptor Talkdesk integration Fax via ATA Poly C60 Global toll-free numbers Provisioning (REST) API Five9 integration AudioCodes IP Phones InContact integration High Density ATA (AC M1288) South Africa India BYOC (beta) DIDs & Porting Twilio integration Linux App Multiport ATA Hide caller ID via DTMF (*67 ) Reserved Phone Numbers HaaS Expansions Bring Your Own Carrier SSO: Assign calling plans NZ, Ireland & PR Calling Plans, Genesys (Purecloud) integration Oracle SBC More ATAs & DECT phones (premise peering) DIDs & Porting Ribbon SBC ZP for Rooms Recording Transcriptions Companion Mode Elevate to Meeting Transfer to Meeting Spam detect & block Innovation Slack integration: slash Transfer to another User’s command Meeting All information provided is for INFORMATIONAL PURPOSES ONLY, is general in nature, Merge with Meeting Proximity Handoff (iOS) and is not intended to and should not be relied upon or construed as a binding Slack integration: call buttons Proximity Handoff (Win, And) commitment. Please do not rely on this information in making decisions, as the development, release © 2021 Zoom Video Communications, Inc. and timing of any products, features or functionality shall be made in Zoom’s sole discretion, and is subject to change.