Contact Center Integration Best of Breed Our open platform with native integrations to popular contact center solutions provides the flexibility to choose the right solution for your business. Direct Network Peering Calls between the Zoom cloud and contact center partners are directly routed over a private network ● Reduce unnecessary PSTN toll charges ● Improved voice quality by reducing the number of required call hops Automatic Call Routing Route and forward calls from auto attendants, call queues, and Zoom Phone users to CC partners ● Simplifies call route management ● Eliminates the complexity of manually defining SIP trunks © 2021 Zoom Video Communications, Inc.