meetings, and 28% for voice, overall among all providers. Those same figures for Zoom are 36%and 51%, respectively. As you’re evaluating providers, consider: • Implementation costs, including IT staff compensation and third-party partner costs, as well as employee training. • Operational costs, including ongoing IT staff costs to manage the service, third-party managed services, and the ability to quickly address issues through self-service administration and a reliable platform • Employee productivity, particularly when they are offline because of slow break-fix or an unreliable platform. ABOUT METRIGY: Metrigy is an innovative research firm focusing on the rapidly changing areas of Unified Communications & Collaboration (UCC), digital workplace, digital transformation, and Customer Experience (CX)/contact center—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations. 13 ©Metrigy, 2022 www.metrigy.com