Table of Contents Table of Contents 2 Executive Summary 3 Study Overview 4 Cost Analysis 4 Day 1 Costs: Implementation and Training 5 Day 2 Costs: Ongoing Management and Operations 7 Employee Onboarding and Provisioning 8 Self-Service 9 Trouble Tickets and Reliability 10 Conclusion 12 2 ©Metrigy, 2022 www.metrigy.com