NETRIO Network Operation Center as a Service (NOCaaS) SD-WAN TECHNOLOGY: Versa, Cato, InfoVista, Silver Peak, VeloCloud OVERVIEW • HQ: McKinney, TX • Redundant NOCs (DFW/Austin) • Globally Servicing: Enterprise, Mid-Market, SMB, MSP/VAR, Telco/Carriers • Aggressive SLAs • Equipment & Vendor Agnostic SERVICES SOLD • NOC: Network Monitoring & Management Services • Surveillance/Monitoring • Alert Notifications/Escalation Mgmt • Reporting/Trending/Log Analysis • Vendor Management & Scorecards /Event Correlation • Service Desk (Tier 1 & 2) – TAC • Remediation/Resolution • Trouble Ticket Mgmt & Escalation • World-class NMS & TMS Tools • Project Management • Tier 3 Support offered as T&M • Server & Application Monitoring • Desktop Support • 24/7/365 (US-Based Personnel) • Proven Methodology & Process • 15+ Years providing NOC Services ELEVATOR PITCH NETRIO provides comprehensive network monitoring and remediation services for your data and voice elements, servers, and applications. NETRIO strengthens your network monitoring capabilities, giving you greater visibility without requiring you to hire additional staff or make large financial investments in deployment and setup of NOC tools and technologies. KEY FEATURES & DIFFERENTIATORS • WHITE LABEL: All NOC services can be white-labeled for partner rebrand or client rebrand to enable greater value & revenue • CUSTOMER SATISFACTION: Improved service levels; backed by SLAs; efficient & detailed onboarding process with Project Management approach • GENERATE MORE REVENUE: Focus on your core business and we will focus on your network; Whitespace opportunity for new and existing clients • IMPROVED SAVINGS: Shared resource model; Flexible pricing options • EXPERIENCED & TENURED STAFF: Majority of Leadership and NOC techs have been together since 2003 • CUSTOMIZATION: We realize that no two clients are the same and most have very specific requirements when it comes to support. This is why we work with our clients to customize the areas that matter most while still holding to our core methodology and processes. • SECURITY & COMPLIANCE: Secure transmission of data using secure VPN access or on-site appliance or virtual probe