References 1 https://www.jpmorgan.com/commercial-banking/insights/economic-trends 2 ht tps://www.gartner.com/en/newsroom/press-releases/2022-10-19-gartner-forecasts- worldwide-it-spending-to-grow-5-percent-in-2023 3 https://www.analysysmason.com/research/content/reports/smb-it-spending-aug2022- rsmb1/ 4 Contact Centers Close to Breaking Point According to New Global Survey 5 https://www.gartner.com/en/documents/3995677 6 https://www.gartner.com/en/newsroom/press-releases/2022-10-19-gartner-forecasts- worldwide-it-spending-to-grow-5-percent-in-2023 Copyright © 2023 AVANT Communications, Inc. CCaaS 6-12 Report | 19