Acknowledgements This report is brought to you by AVANT Analytics, a division of AVANT, where our mission is to provide timely research and insights for today’s new and emerging technology services, including live and on-demand reports, podcasts, briefings, and alerts with the goal of accelerating technology decision making. AVANT enables Trusted Advisors to be leaders in informing technology decision makers with the market research needed to make purchasing decisions about today’s new and emerging technology services. Contributors Alex Danyluk Managing Director Niko O’Hara AVANT ANALYTICS Senior Analyst of Security, Enterprise Networking Stephen Semmelroth AVANT ANALYTICS Senior Analyst of Security Brent Wilford AVANT ANALYTICS Senior Analyst of UCaaS & CCaaS John Paullin AVANT ANALYTICS Senior Analyst of UCaaS & CCaaS Chris Brennan AVANT ANALYTICS Senior Analyst of CCaaS Chip Hoisington AVANT ANALYTICS Senior Analyst of Wide Area Networking & Mobility Juan Ochoa AVANT ANALYTICS Senior Data Analyst and Researcher Brooke Kennedy AVANT ANALYTICS Analyst Jesse Garing AVANT ANALYTICS Producer Elise Zhang AVANT ANALYTICS Digital Producer Amy Ridder AVANT ANALYTICS Editor Jace Inman AVANT ANALYTICS Graphic Designer Copyright © 2023 AVANT Communications, Inc. CCaaS 6-12 Report | 20